Success Stories

How buah Cut Response Times from 3 Days to 40 Seconds with Gorgias’s AI Agent

Challenge: As buah’s ticket volume grew, Gmail’s lack of Macros, automation, and analytics challenged the support team. Shuffling between windows for emails, Shopify, and key ecommerce tools hindered efficiency and delayed customer response and resolution times, often taking between 3-5 days.

‍Solution: With the help of Gorgias Services Partner, Support Coach, buah implemented Gorgias for better inbox management, AI capabilities, and customer service metrics tracking.