I’m a freelance support coach dedicated to helping startups like yours streamline their customer support processes and make a lasting impression on your clients.

Drawing from my experience as a former Head of Customer Support, I know firsthand how crucial it is to deliver top-notch customer service. Excellent support not only makes your customers happy, but also fuels your business’s growth and success.

Micha Weber

Customer Support Management Expert

> 25 years experience
> IT specialist, Coach, Mediator
> Gorgias Certified Services Partner

Qualified IT specialist, Training Supervisor (AEVO), ITIL, Coach, Mediator


My mission is to equip startups with the know-how to offer outstanding support that delights customers and keeps them coming back.

To make this happen, I provide a range of services, including Gorgias implementation, consulting, training, and even Interim Support Management.

I’m here to lend a helping hand, so you can focus on your core business.

I’m a firm believer in striking the perfect balance between customer satisfaction and employee satisfaction. A happy, well-trained team is the key to delivering the exceptional customer service that sets your startup apart from the competition.

If you’re searching for guidance on Gorgias implementation, training your team in the best customer support practices, or managing your support operations, look no further! I’m excited to partner with you on this journey and help elevate your business to new heights.

Satisfied Clients

Ready to streamline
your customer support?

Book a call and we’ll discuss how I can help you: